Claim Reporting Guidelines

How to Report a Claim:

  • Claims may be reported 24 hours a day, 7 days a week
  • The producer or the policyholder may report a loss
  • Losses should be reported in accordance with the policy wording

Complete the online form and submit as follows::


Reporting Your Loss:

Please Include the Following Information with the Loss Report

  • Policy number
  • Name of insured on the policy
  • All phone numbers for the insured and/or their designated representatives
  • The date, time and location of the loss or damage
  • Description of the loss and damage (If multiple buildings are insured under one policy, specify which building is damaged and the specific address listed on the policy)
  • Location where damaged property can be inspected, if it has been moved from the insured location
  • A contact name and phone number for the person reporting the claim

In the Event of a Loss

  • After a claim has been received, a claims representative will call to speak with you about the loss and arrange an inspection of the damaged property. This list is intended to help you with the claims process.
  • Look for potential safety risks. If the building is unstable, do not enter.
  • Report downed power lines or gas leaks to authorities as soon as possible.
  • Make emergency repairs to your building to mitigate your damages when safe.
  • Protect all personal property from further damage.
  • Do not discard any item without first speaking with a claims representative.
  • Take photos of damage.
  • Keep an accurate record of any repair expenditures.
  • Be prepared to provide copies of all documents (inventories, receipts, invoices, etc.) to the claims representative.

Please contact Catalytic Risk Managers with any additional questions or concerns